Fix login issue

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Fix Webroot Login Problem -

If you are already using the Webroot antivirus then you must be aware of all the pros and cons of the software. However, in case you are using Webroot antivirus, and having trouble sign in issue or can’t login then we are going to tell you the reason behind the cause of such issues for your account login problem. We will also tell you how you can fix Webroot login problem.

Reasons of login error and how to fix it

Users of Webroot antivirus may sometimes experience a problem while login to their accounts. It appears to be a very common issue that surfaces with the users. Let us check out the reasons for the occurrence of login issues and how to fix them. There might be many technical reasons for having a login issue in your Webroot secure anywhere account. But there are a few reasons which are not technical and just because of that reason you have login issue in our antivirus account.

1. Incorrect email id or Password:

There is every possibility that you might have entered the wrong email or password while login into your account In this case, you need to check if the email id and the password entered by you are correct. Be specific about the email id, as it is the registered email id only through which you can login to your Webroot anywhere account. Secondly, the password is case sensitive, therefore, carefully enters the password.

Change the forgotten your login password

However, if you have forgotten your password then perform the following steps

  • In any web browser, open login page. Now, click on the "Forgotten Password" that appears above the password box.
  • You will be directed to a new page, wherein you will be asked two questions, namely "I forgot my password" and "I forgot my Security code". You have to click on the option of "I Forgot my password".
  • Thereafter, you will be directed to another web page where you will be asked to enter either the registered email address or the phone number that you have registered at your Webroot Secure Anywhere account. Then, click on the "Submit" button given below the box
  • You will get a link in your registered email id to create a new password. Click on the link; create a strong, new password. Click on the "Save" button. Restart your device and log in with the new password

Note- Remember also now Webroot do not accept the "<" or "> symbal in the password so you cannot login in to your account after use it.

2. Deactivation of account or expiry of subscription:

When you are not using your Webroot antivirus for quite some time, there are chances that the Webroot antivirus account has been deactivated. Also, in case the subscription of your Webroot antivirus has expired then you may not be able to login / sign in to your Webroot account. In such a case, you are recommended to purchase the subscription of Webroot safe Secure Anywhere and renew your account through Webroot official website

Once you complete the purchasing and renew process, you will reactivate your Webroot account. Now you can easily sign in to your Webroot antivirus account without any issue.

3. Permission issue: There could be a permissions issue

Associated with your my Webroot account settings that could have interrupted your login access in a particular device. To solve this issue you need to change user permissions through the following steps

  • You have to sign in to your Webroot Secure Anywhere account using the registered email id and the password at webroot login page
  • No click on the drop-down arrow on your email address and then click on the "Manage Users".
  • Click on "Edit user Details/Permissions" available on the right of Each user.
  • Thereafter, click on the "Access and Permissions" tab.
  • Now click on the save "Access and Permissions" button.
  • Now you have to check if the Passwords and Backups are both checked in the box provided.
  • after that, check carefully if the "PC Security Console" and the "Secure Anywhere Console" both have Admin permissions enabled
  • Check the device on which you are accessing Webroot Secure Anywhere account.

4. Using incorrect pass code:

When you buy a new subscription or purchase a new Webroot product for your business or home you are provided with a new passcode. While log into the account you need to enter the new passcode and not the old / previous one which you got at your earlier purchase. Also, the passcode is character-specific; therefore carefully enter the capital alphabets and numbers without entering the '-' sign or any space.

These are the main reasons by which you are getting a login issue in Webroot antivirus. To fix it, you need to follow the process which is given step by step as mentioned above.

Note -

But in case you are still facing any problem related to logging in to your Webroot antivirus then you can go for Webroot assistance. You can write a mail to Webroot official mail ID or call on the toll- free service desk. provide your email id to "Open a support ticket" to get assistance from Webroot Secure Anywhere.