Why Dell printer showing offline and it solution to fix it this issue

In bellow post we will discuss about solution to fix Dell printer offline problem

dell printer offline

Dell Printer Show offline Problem – Learn and Fix

Dell printer offline is a condition wherein computer and printer are not connecting to each other. The main cause of this problem is the connection problem between both the devices. Restarting and power drain both the devices may assist you in some of the cases. After removing the old drivers you can also go for the process of Dell Printer Setup. This will assist you in Wireless and USB connection both. Except this, there are many types of other errors occurred that results in this issue

It is a common and recurring problem. Mostly, people connect with technical assistance for this. We need to look after some of the things on the computer and printing device as well. We also need to do a couple of troubleshooting steps when you are getting error message "Dell Printer Offline". It is always necessary to do set up properly in this manner you will not get this specific issue.


Why Your Dell Printer is Showing Offline?

There could be one or more reasons why your Dell printer might be facing this offline issue. It could be because

  • There might be problems with internet connectivity your system and printer are using
  • Your system/PC might be trying to save power by turning off the USB and wireless adapter functionalities
  • There might be some issues with IP address and network connectivity of the printer with your device
  • The installed printer software and drivers might need updating in your device
  • The firewall your system is installed with might be causing your printer to connect

Now, let's have a look into the fixes for the Dell Printer Offline Issue in detail.

Troubleshooting Steps to Fix Dell Printer Offline Issue

Issues while using the printer, even with a brand like Dell, are quite common and most users would find it troublesome to find the causes of those problems and fix them. One of the common problems faced by Dell Printer users is its offline issue. Let us have a look into why users would come across this issue and how they solve them easily with the simplest of troubleshooting tips.


1. - Check the Internet Connection

Poor or No internet connection can also lead to your printer showing offline issue when you are using the wireless mode. Make sure that your printer and your PC are connected on the same network which has active and working internet connection with good speed.


2. - No connection between your Dell printer and the computer

A printer can be connected to a computer via USB cable or through a wireless network, if the connection is interrupted for any reasons your computer will not be able to communicate with the printer and consequently marks it as Offline.

  • Check that the connection between the computer and the printer is correct,
  • If the printer is connected via a USB cable, you should confirmed that the cable of your USB is rightly connected and is free from any defect or a tear.
  • If the printer is connected over a wireless network, ensure that the network to which the printer is connected is not turned off or has suffered a temporary drop.


3. - Changing the Printer Network/IP Setting

Often, the printer seems to lose the network configuration with Windows Update or any changes in firewall settings. Check the following steps below to manually configure the network connection to fix dell printer offlie issue.


Network/IP Setting to Fix Dell Printer Offline Error Issue
  • Navigate to 'Control Panel' in your system and click on 'Devices and Printers' option.
  • Locate and right click on the 'Dell Printer' that you are using in the list of devices. Select 'Printer Properties'.
  • Click on the 'Ports' tab in the properties and locate the 'Standard TCP/IP Port' that is ticked on in the list.
  • Click on 'Configure Port' option and untick the 'SNMP Status Enabled' option found at the end of the Port Settings
  • Apply the settings and try using the printer to see if it's back online and working.

4. - Turning Off the Power Saving Mode


If somehow, you still get the Dell printer offline issue, you will need to check the USB and wireless network settings.


  • To Turn on the USB connectivity
    • Click on Start and search for 'Power Management' option in your system.
    • Go to 'USB controllers' option in the Power Management window which you will find at the end of the list
    • Click on the drop-down option of USB controllers and right click on 'USB Mass Storage Device' in the list and navigate to 'Properties' option. (This is the USB that's connected to your Dell printer.)
    • Navigate to 'Power Management' tab in the Properties, untick the option 'Allow the computer to turn off this device', and apply the settings.
  • To Turn on the Wireless Connectivity
    • Navigate to Power Management -> Network Adapters. Right click on the 'Wireless Adapter' installed on your device and click on Properties.
    • In the 'Power Management' tab, untick the 'Allow the computer to turn off this device to save power' option. Click OK

Once the settings are applied, restart your system and connect the printer. It should be working fine.


5. - Update the Device Drivers

It has been one of the most obvious issues while dealing with a printer machine. Dell printers can also somehow show this printer offlie error issue due to a corrupted driver or a faulty driver update. All you need is to update or download the correct driver for your Dell printer machine. It can be easily achievable with a few simple steps.

  • Navigate to 'Device Manager' by searching in the Start Menu and locate the 'Printers' option in the list.
  • Right click on the Dell Printer that is listed in the options and click on 'Update Driver' option.
  • Once the driver is updated, restart the system and check the if Dell printer is connected and working.
  • In case it doesn't, uninstall the device driver completely and reinstall the software by downloading the driver from the official website.

6. - Add Printer Application Application in your Firewall Setting

Some antivirus applications block your printer app from working by default. Based on the antivirus you are using, add the Dell printer application in the exclusion list of your firewall to enable the printer to work online.


Fix Dell Printer Offline Issue in Windows 10.

Whenever your printing device shows 'offline' problem in Windows OS, there is no need to get panic, you just need to read the step by step to solution to fix this issue.
Check out the problems that can be faced by you in Windows:

  • Connectivity error.
  • The device model is not in the list of "add printers".
  • Setting preferences.
  • Drivers' compatibility.
  • Your PC is not detecting the device.
  • The device is displaying number errors while carrying out the setup process.
  • Offline errors, first test print and scan issues.

Fix Dell Printer Offline Issue in Mac.

If you are facing offline issue on your Mac device or showing the offline error message then it becomes typical for a unknow person person to correct it and make it online without getting caught in any type of issue. It may be possible that you have not setup it properly. The set up process sounds very easy but many users stuck in this procedure. So, always does it by the most experienced official hp team.

Check out the problems that can be faced by you in Mac:

  • Cable connections between your laptop or network router and printing device.
  • Paper Jams.
  • Driver compatibility.
  • Outdated software.
  • System preferences are not selected carefully.

Fix Wireless Dell Printer Offline Issue.

What to do if you have a wireless Dell printer and facing offline problem. Go to settings> devices and printers (right click on it to enable). In case the issue remains same then uninstall your printing device and its drivers. Now reboot and install it again into the system.


Still if you are facing printer offline issue need to get in touch with Dell offiicial team:

These are some of the easy steps that ensure you get a working printer without getting annoyed or without getting your work delayed. If the steps mentioned here don't get rid of the Dell printer offline issue, you will need to get in touch with the Dell official team to permanentally fix Dell printer offline problem. They will inspect for any minor issue prohibiting your printer's connection to your computer. They will get your printer running up in no time.